Support | Sarmiza
Support
FAQs and Help
Last Updated: November 3, 2024
Battery, will it just drain away?
In our real world testing, Sarmiza used only 2% of the battery in 10 days according to Apple iOS data. The device is iPhone 11, which is a bit dated so you might get an even better performance.
How do I Subscribe to Sarmiza+?
To subscribe to Sarmiza+, simply make an in-app purchase via the Apple App Store or Google Play Store.
iOS & Android, which one do you support?
Sarmiza is available for both iOS and Android devices; you can download it from the Apple App Store or Google Play Store. We provide frequent updates for both platforms.
Price, what’s the damage?
We offer two subscription plans for our product: a weekly plan at $3.99 per week, ideal for short-term travelers, and an annual plan at $80, which provides a 60% discount. The yearly plan includes a one-week free trial, allowing you to explore the features before committing. We'll notify you before the trial ends to ensure transparency. Additionally, we provide a 100% money-back guarantee for both plans. If you're ever dissatisfied with the product, simply contact us for a prompt refund.
Privacy, what is your policy?
Firstly, all of your personal data is stored on your phone only. For backup purposes, should you choose to enable it, you are backing up the data to your personal iCloud Drive, instead of an external server managed by us. Secondly, the app runs entirely offline, except when you talk to Apple App Store/Google Play Store to purchase a subscription. We do not know who you are, Apple/Google don’t tell us that. Lastly, you can choose to use your device biometrics (Face ID, Fingerprint etc.) to auto-lock the app after a set duration, so even if your device is left unlocked someone else can’t see your data. As soon as you start existing the app, the screen blurs to ensure your privacy is protected.
Setup, will it take forever?
The setup can be completed in less than 5 minutes. Simply define the max/min day you want to spend at a jurisdiction, then use the Timeline generation which reads when and where your photos/videos were taken to generate a travel timeline in mere seconds. We do not access nor store the actual content of the photos/videos themselves, and all processing is done on your phone without needing an internet connection. In fact, try turning off Cellular Data & Wi-Fi before you generate the time, you will see it works just fine.
Tracking, where do you support?
Sarmiza offers comprehensive tax residency tracking capabilities across a wide range of jurisdictions. This includes all countries worldwide, as well as specific coverage for the United States and Canada. Within the U.S., Sarmiza supports tracking for all 50 states, Washington D.C., and U.S. territories such as Puerto Rico. It even accounts for unique local tax jurisdictions like New York City and Yonkers within New York State. For Canada, the system covers all provinces and territories.
Have more questions?
Sarmiza is constantly evolving and we're here to help. If you have additional questions, feel free to reach out.
You can contact us using the following methods
One
Sending an email to contact@sarmiza.io
Two
Navigating to the Profile page in-app, and selecting 'Chat with us'
We aim to reply within 24 hours